Privacy Policy

1. Introduction

Welcome to VortexPlay Arcade ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and play our games.

By using our platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

2.1 Personal Data You Provide

We may collect: Contact Information (name, email, phone), Account Data (username, avatar, preferences), and Communication Data (messages, feedback).

2.2 Automatically Collected Data

When you access our website, we automatically collect: Device Information, Usage Data, Location Data, and Cookies & Similar Technologies.

3. How We Use Your Information

We use the collected data to provide, maintain, and improve our gaming platform; personalize your gaming experience; process inquiries and support requests; send notifications; monitor usage patterns for performance and security; detect and prevent fraud; and comply with legal obligations.

4. Cookies and Tracking Technologies

We use Essential Cookies (authentication, security), Preference Cookies (settings, progress), Analytics Cookies (usage patterns), and Marketing Cookies (advertising). You can control cookies through your browser settings.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with Service Providers, for Legal Requirements, Business Transfers, or With Your Consent. All third-party partners are contractually obligated to protect your data.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, regular security audits, access controls, and employee training. However, no method of electronic transmission is 100% secure.

7. Data Retention

We retain your personal data as long as necessary. Account data is kept while active; game progress for 24 months after last login; analytics data is anonymized and retained for up to 36 months.

8. User Rights & Data Controller

You may have rights to Access, Rectify, Erase, Restrict processing, Data Portability, and Object to processing. General privacy enquiries can be sent to [email protected].

Official Data Controller Legal Entity: VortexPlay Arcade Co., Ltd.

GDPR Mandatory Full Data Protection Officer (DPO) Contact Information:
DPO Exclusive Email Address: [email protected]
Responsible Legal Entity: VortexPlay Arcade Co., Ltd.
Official Website: https://primehuntergame.com
Service Response Rule: All formal DPO data access, deletion and opt-out applications will receive a written official reply within 14 working days.

Legal Basis for Processing Personal Data (GDPR Required)

All personal data processing activities carried out by our platform rely on the following four legal bases as defined by GDPR:

• Consent: When you voluntarily submit your personal data via registration, contact or feedback forms and tick the privacy consent box, you provide explicit informed consent for us to process your information for stated service purposes.
• Performance of a Contract: Processing your account and gameplay data to deliver the gaming services you have requested under our platform terms of service.
• Legitimate Interests: Processing necessary data to maintain platform security, prevent fraud, optimize website operation and improve user experience, where these interests do not override your privacy rights.
• Compliance with Legal Obligations: Processing data to fulfill legal, tax or regulatory requirements we are subject to as a service provider.

9. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal data from children under 13.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before providing data.

11. International Data Transfers

Your information may be transferred internationally. We ensure appropriate safeguards including Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or website notice. Continued use after changes constitutes acceptance.

13. Contact Us

Legal Name: VortexPlay Arcade Co., Ltd.

Email: [email protected]

Website: https://primehuntergame.com

You may also file a complaint with your local data protection authority.